Privacy Policy

Who we are

W3 Media Solutions develops web solutions for restaurants and groceries delivery. If you wish to know more, you may visit our site http://www.w3mediasolutions.com

Our Privacy Commitment

W3 Media Solutions is committed to protecting your privacy as our customer. We, at W3 Media Solutions, guarantee that we will only collect, record, hold, store, disclose, transfer, use or otherwise process your personal and sensitive information in accordance with the Data Privacy Act (DPA), its implementing rules and regulations (IRR), our Privacy Policy and the statements below. We shall therefore only use and collect information as necessary and if it is relevant to our dealings with you. Thereafter, we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. 

What we collect

W3 Media Solutions only collects, uses and/or processes your personal information that is necessary and/or mandatory for us to be able to provide the Services in our Platform (as defined in the Terms of Use), which may include the following: 

  1. Your name, gender, birthday, address, email address and contact number;
  2. Your sale items, transaction date and time, special instructions, and transaction amount;
  3. Your nature of communication to us;

How we collect

W3 Media Solutions collects, uses and/or processes your personal information by manual, physical, electronic or automated means. 

Why we collect

W3 Media Solutions collects, uses and/or processes your personal information for purposes of processing and fulfilling your online orders, improving our products and services to provide you with better online shopping experience, and for other legitimate business purposes (the “Purposes”). 

Third Parties 

W3 Media Solutions will not share your personal information with third parties unless necessary to provide our Services and unless you give your consent or unless required or authorized by law. This means we may share your personal information to our affiliates, subsidiaries, partner companies, service providers and contractors: 

  • To facilitate your use of our Services and/or access to our website; 
  • To process orders, you submit through the Platform; 
  • To deliver the products you have purchased through the Platform. We may pass your personal information on to a third party in order to make delivery of the product to you; 
  • To update you on the delivery of the products and for customer support purposes; 
  • To compare information, and verify with third parties in order to ensure that the information is accurate.

    We may also use and disclose information in the aggregate (so that no individual customers are identified) for marketing programs, advertisers, and partners.

How we store and transmit 

Only authorized W3 Media Solutions personnel are granted access to personal information we collect. Personal information collected via the internet or other electronic methods is stored in a secure database, while physical records of personal information are stored in locked filing cabinets. 

How we use

W3 Media Solutions uses the personal information it collects only for the abovementioned Purposes as is without further processing. If necessary, W3 Media Solutions may subject the personal information to additional processing before using the same for such Purposes. 

The term processing herein shall have the same meaning as provided in the IRR of the DPA, to wit: any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data. 

Where we store and process

W3 Media Solutions stores and processes personal information only within the Philippines. W3 Media Solutions shall comply with the applicable laws and regulations should it transfer the storage and/or processing thereof outside the country. 

Retention Period

W3 Media Solutions processes personal information that you provide, either manually or electronically, at its offices or online. W3 Media Solutions retains the personal information it collects only for the period allowed under the applicable laws and regulations, including but not limited to the DPA and IRR. W3 Media Solutions shall immediately destroy or dispose in a secure manner any personal information the retention of which is no longer allowed under the said applicable laws and regulations. 

Responsibility and Right to Access or Correct

You are responsible for the accuracy and correctness of any personal information you provide to W3 Media Solutions, as well as for the consequences of disclosing your personal information to W3 Media Solutions and failure to provide the accurate, correct and updated personal information. 

You have the right to access and to correct or update the personal information, which you provided and which W3 Media Solutions collected and stored, in accordance with the conditions and requirements under the DPA and IRR. 

To access and/or correct or update such personal information, please contact the Data Protection Officer (DPO) by sending an email to privacy@w3mediasolutions.com with your full name and the personal information you wish to access or to be corrected or updated. The DPO will contact you within the time required by the law and regulations. Where correction of personal information is not possible, the DPO shall explain the reason for refusing to make such correction. 

Should you wish to obtain a hardcopy or printout of such personal information, any and all costs related thereto shall be for your own account. 

Minors

W3 Media Solutions web and mobile applications are intended only for persons who are at least eighteen (18) years old. We neither target Minors in offering products or services to, nor knowingly collect personal data of, persons below the age of eighteen (18) years (“Minors”) without prior parental or legal guardian consent or any legal basis. Should we learn that we were provided with personal data of Minors without prior parental or legal guardian consent or any legal basis, we will delete the same from our database. If you are a Minor, please do not provide any personal data to us, such as your name, age, gender, email address, contact information and the like, and kindly consult your parent(s) or guardian(s) first before using W3 Media Solutions web and mobile applications. 

Use of Cookies

W3 Media Solutions uses cookies not to collect personally identifiable information about you but to ease navigation through the site. Cookies are text files containing small amounts of information which are automatically downloaded to your computer or device when you visit a website. Cookies send data back to the originating website on each subsequent visit. Cookies are useful to you because they allow a website to recognize your device and profile your browsing habits for a seamless and smooth browsing experience. 

Mobile Devices 

You may get push notifications upon installing the W3 Media Solutions mobile app. You may opt out of receiving push notifications by changing your device settings. The W3 Media Solutions Delivery mobile app may also collect location-based information while you are using the app to allow us to assign the closest store to you for your delivery needs and to determine if your location is serviceable. You may likewise opt-out of this by changing your device settings. 

Inquiry

For inquiries regarding the processing of personal information stated in this Privacy Notice, as well as any concerns or complaints regarding data privacy, or the exercise of your rights as a Data Subject under the DPA, you may contact the DPO thru: privacy@w3mediasolutions.com

LINKS TO OTHER SITES

This website contains links to other sites. W3 Media Solutions does not control the information collection policies and procedures of sites that can be accessed from this website. If you have any questions about the information collection policies and procedures of external sites, please contact those entities directly. 

COLLECTION OF COMPUTER DATA

We or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Platform. 

When you visit the Platform, our company servers will automatically record information that your browser sends whenever you visit a website. 

Amendment

W3 Media Solutions may change this Privacy Notice from time to time by posting the updated version of the Privacy Notice. You are encouraged to visit this site frequently to stay informed about how W3 Media Solutions uses your personal information. 

 

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